Contact & Support

We hope you never have trouble, but if you do, rest assured. We pride ourselves in our customer service.

You can submit a request for help, view FAQs, and see contact information below.

Submit a Support Request

Having trouble with your account? Need some help? Let us help you get back to learning as soon as possible!
You can use the form below to submit a ticket and our team will respond to your shortly. You can also live chat with our team between 9am and 5pm Eastern using the chat icon in the lower corner of your screen.
Note that you must be logged in to your account to submit a ticket.

Please Login to Submit a Support Request

You must be logged in to your ChildPlus Continuing Education account to submit a ticket.

Frequently Asked Questions

I'm having technical difficulties, what do I do?

If you're having problems with the website, let us know by submitting a support ticket. Click the help icon in the bottom corner to submit a support ticket.
Note, you must be logged in to submit a ticket.

Where can I find a copy of my certificates?

Any certificates you've earned are saved to your profile on www.childpluscontinuingeducation.com. Follow the steps below to find it:
  • Click My Account in the top right corner of your screen. 
  • Click Profile Info.
  • Scroll down to the Certificates Earned section of the page.
  • Click the PDF Icon for the certificate you want to download.

I have questions about the CDA. Where can I find answers?

We have a dedicated page to answer your CDA questions, you can find it by clicking the button below.

Is ChildPlus IACET Accredited?

ChildPlus is a Procare Solutions Company. Procare Solutions is an IACET accredited provider, meaning that you can earn CEUs for ChildPlus Continuing Education courses and certifications!

What are CEUS?

Continuing Education Units (CEUs) are...

What's the difference between a course and a certification?

A course is...

A certification is... 

Do my courses get reported to my state?

If your state has a state registry, yes! 
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